FAQ
***Please read this page, it contains important current information updated on Jan. 2, 2021***
Effective Jan. 2, 2021 our storefront at 289 Kingston Road East in Ajax will be open to the public 4 days a week. The store will be limited to 1 customer and masks are required at all times, as such we will not be sampling. If there is already someone in the store, please take a number and wait in the comfort of your car until your number is called.
Local delivery has been suspended but we offer curbside pickup Wednesday to Saturday from 11AM to close for all orders placed online.
Please note that staff are only in the store limited hours so the phone may not be answered. To reach us please try our new Messenger Cheesemonger bot to get help now.
I just checked out, how do I pay for my Order?
Your Order is hand cut and weighed, therefore, when you completed the Order on our website, an estimate was created. Generally we will process Orders the day before pickup and an Invoice will be emailed to you that you can securely pay online by credit card, or, you can Interac e-transfer to info@countrycheesecompany.com.
Do you offer curbside pickup?
Yes, you can select the Curbside Pickup option at checkout and select a Timeslot. Pickup can be made between 11AM and close Wednesday to Saturday.
Why no phone service?
We are simply not at the store enough to reliably answer calls. And, it is impossible for us to answer phone calls when at the store because we are busy preparing orders or cleaning. To reach us, please try our new Messenger Cheesemonger bot to get help now.